Sona111's Privacy Policy —
Your Data, Your Rights

Sona111 (sona111.ws) is a trusted online gaming and lottery platform in Bangladesh. Your privacy matters deeply to us. This Privacy Policy explains how Sona111 collects, stores, and uses your personal information.

By using Sona111's website or mobile app, you are considered to have accepted this Privacy Policy. Please read it carefully. If you have any questions, feel free to contact our support team.

Sona111 operates with full transparency. We believe that when you know what information we hold and why, you can trust us more. This Privacy Policy is part of that commitment to openness.

Sona111 collects certain information for various purposes. Below is a detailed breakdown of what data is collected and why.

We never store your password in plain text — passwords are always kept as encrypted hashes. Your bank card details or full financial account information are not stored on Sona111's servers.

Sona111 uses your information only for the legitimate purposes listed below. Your data is never misused for any other reason.

• Account Management: Your information is needed to create, verify, and secure your Sona111 account.
• Service Availability: Your information is used to facilitate gameplay, deposits, withdrawals, and bonus transactions.
• Identity Verification (KYC): Identity verification is mandatory to prevent fraud and money laundering.
• Customer Support: Your information is used to resolve issues quickly.
• Ensuring Security: Log data is analyzed to detect suspicious activity.
• Promotions & Offers: Your information is used to send you relevant offers based on your preferences (you can opt out at any time).
• Legal Obligation: Necessary data is retained to comply with applicable laws and regulations.

Sona111 never sells your data to third parties for advertising purposes. Our goal is to give you the best gaming experience — not to profit from your information.

Sona111 respects your privacy above all else. We do not share your information with anyone except in the specific circumstances outlined below.

1. 01
   Payment Processors Only the necessary information is shared with Bkash, Nagad, or Rocket to process transactions. They operate under their own privacy policies.
2. 02
   Law Enforcement Agencies Under Bangladeshi law, we may be required to disclose information pursuant to a court order or government directive. In such cases, we provide only the specific information requested.
3. 03
   Security Verifier Third-party auditors work to ensure platform security and are bound by strict confidentiality agreements.
4. 04
   With Your Consent Outside of the cases above, your information will not be shared with anyone without your explicit consent.

Sona111 uses cookies on its website and app. Cookies are small files stored on your device that help improve your browsing experience.

• Essential Cookies: Required for login sessions and site security. Without these, the site will not function properly.
• Performance Cookies: This helps us understand which parts of the site are used most — and improve our services accordingly.
• Preference Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to understand user behavior. No personal data is attached.

You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may affect the proper functioning of some Sona111 services.

Sona111 follows the highest industry standards to protect your data — both technically and organizationally.

• 256-bit SSL Encryption: Every connection is encrypted. No data can be intercepted between your browser and our servers.
• Secure Data Center: Data is stored in a high-security data center with 24/7 monitoring.
• Regular Security Audits: Third-party experts conduct regular system audits. Any vulnerabilities discovered are addressed immediately.
• Two-Factor Authentication (2FA): Enabling 2FA on your account adds an extra layer of security. We recommend all users keep 2FA turned on.
• Access Controls: Only authorized personnel can access relevant data, and all access is logged.
• Data Breach Response: In the event of a data breach, we will notify affected users within 72 hours.

You also play a role in keeping your account secure — use a strong password, never share it with anyone, and keep 2FA enabled.

As a Sona111 user, you have important rights over your personal information. To exercise these rights, please contact our support team.

• Right to Access: You can submit a request to view the information we hold about you.
• Right to Correct Your Data: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain circumstances, you may request that the use of your data be restricted.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.
• Data Portability: You can request a copy of your information in a portable, accessible format.

Sona111 is strictly for users aged 18 and above. We never intentionally collect data from minors.

If we become aware that anyone under the age of 18 has created an account, that account will be closed immediately and all collected data will be deleted.

If you believe your child has created an account on sona111, please contact us immediately.

Sona111 may update this Privacy Policy from time to time, due to changes in technology, new legal requirements, or service improvements.

• Notice: For significant changes, you will be notified in advance via your registered mobile number or email.
• Effective Date: Each update will include a new effective date.
• Continued Use: Continued use of the site after any changes constitutes your acceptance of the updated policy.

We recommend visiting this page regularly. The date of the latest update will always be shown at the top of the page.

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to us through the channels below.

• Email: support@sona111.ws (typically responded to within 24 hours)
• Live Chat: Available 24/7 via website and app
• Help Center: Help Center Common questions are answered on the FAQ page